Our Approach

We allow individuals to build transferrable skill sets such as communication and social skills, the ability to maintain more meaningful relationships and skills to access the community. There are lots of ‘hidden rules’ when going out socially in public, and Empress Support Services aims to empower our members with skills and knowledge by creating actual events in a safe and supported environment to learn.

 

Empress Support Services’ approach is designed to increase:

 

  • Core strength

  • Endurance

  • Sensory processing

  • Communication skills

  • Ability to perceive risk & danger

Our Services

  • Groups and Centre Programs & Activities (Swimming, Newspaper Rolling, Newspaper Delivery, Sports & Fitness Program, etc)

  • Capacity Building (Education Support & Employment Support)

  • Positive Behaviour Support

  • Peace of Mind (Wellness check-ins, Retreats and Relaxation)

  • Social & Event (Community Access and Outings, Travel Support & Transport & Holiday, Nightclubbing, Pool tournament, Sports live games, camping, movies nights)

  • Domestic Assistance (In-Home Support, Cleaning, Home maintenance and modifications, Gardening & Life Admin)

  • Personal Care (Showering, bathing, toileting, Grooming, Food & Staying active)

Code of Conduct / Six National Standards

There are six National Standards that apply to disability service providers. Empress Support Services has met all six national standards.

Rights

The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Your Privacy Matters to Us

Empress Support Services is committed to ensuring that the information you provide to us remains secure and that you are aware of what information is held and your rights.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act), which sets out several principles concerning protecting your personal information, known as the Australian Privacy Principles. This Privacy Statement sets out the type of information we collect, how we use it and who we may share it with. Collecting personal information about you.

When you begin to access our services, you are generally asked to provide us with your name, contact details, and other information. Under the Privacy Act, information that can identify you is known as personal information. Besides personal information, some types of information are also referred to as sensitive information. Sensitive information may include your racial or ethnic origin, religious beliefs, criminal record, health information, etc. We will not collect sensitive information about you without your express consent unless required by law. In our health service areas, including disability services, sensitive information may be collected so that your needs are properly understood.

Your Feedback

If you are unhappy with something that has happened or the service you receive, you have the right to complain. When you begin using our service, we will inform you about the complaint process. Let us know if you have cultural and/or linguistic requirements, and we will assist you in gaining information about the complaints process in a manner that is respectful, informative and provided in the language that is required.