Our Approach

Empress Support Services provide a range of disability-specific and community-based services for people with cognitive, sensory, psychosocial or physical Disabilities. With the introduction of the National Disability Insurance Scheme (NDIS), Packages of support can be individually sourced and tailored to meet the need of the individual, or Empress Support Services can assist in managing the package for you.

The fee for services we provide ranges within the NDIS price guide. You can also acquire services outside of NDIS package from us at an agreed price.

Our Services

  • Domestic Assistance (In-Home Support, Cleaning, Home maintenance and modifications, Gardening & Life Admin)

  • Personal Care (Showering, bathing, toileting, Grooming, Food & Staying active)
  • Capacity Building (Education Support & Employment Support)
  • Social & Event (Community Access and Outings, Travel Support & Transport & Holiday, Nightclubbing, Pool tournament, Sports live games, camping, movies nights)
  • Groups & Centre Activities (Swimming, Newspaper Rolling, Newspaper Delivery, Sports & Fitness Program, etc)
  • Peace of Mind (Wellness check-ins, Retreats and Relaxation)
  • Positive Behaviour Management

Code of Conduct / Six National Standards

There are six National Standards that apply to disability service providers. Empress Support Services has met all six national standards.


The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Your Privacy Matters to Us

Empress Support Services is committed to ensuring that the information you provide to us remains secure and that you are aware of what information is held and your rights.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles. This Privacy Statement sets out the type of information we collect, how we use it and who we may share it with. Collecting personal information about you When you begin to access our services you are generally asked to provide us with your name and contact details as well as other information. Under the Privacy Act information which can identify you is known as personal information. Besides personal information, some types of information are also referred to as sensitive information. Sensitive information may include your racial or ethnic origin, religious beliefs, criminal record, health information and so on. We will not collect sensitive information about you without your express consent unless required by law. In our health service areas, including disability services, the collection of sensitive information may take place so that your needs are properly understood.


Your Feedback

If you are not happy with something that has happened or the service you receive, you have the right to make a complaint. When you begin using our service we will make sure you are informed about the complaint process. Let us know if you have cultural and/or linguistic requirements, and we will assist you to gain information about the complaints process in a manner which is respectful, informative and provided in language that is required.