Details of the procedure for raising complaints within Empress Support Services will be provided.

Contact information of the designated person responsible for handling complaints will be shared with you.

A document or link with information on how complaints are addressed. You can find more information in our handbook.

While we are preparing a service agreement, we want to hear more from you about what you want to add. You have a list of things to do for support workers, which will be given utmost importance, and we want to prepare the service agreement accordingly.

We encourage participants to provide feedback on services and address any questions or concerns.

We provide you with a feedback form or a link to an online feedback system.

Empress Support Services ensures that the participant feels comfortable expressing their opinions.

Establishing the participant’s preferred mode of communication (e.g., phone, email, or in-person meetings). We will document this preference to ensure effective and comfortable communication between the participant and Empress Support Services.

We understand that some participants prefer to communicate through their support coordinator, and some want to communicate directly with me via text or call, which are both good communication tools. In both regards, we will inform your coordinator to keep them in the loop while we support you.

It is okay to sometimes prefer to communicate with the support coordinator. In that instance, we will want you to sign a document (Link) every time the support worker provides you with support. This is to comply with our NDIS for record keeping of every support we/the support worker provide.