As a provider, it’s our job to support you in achieving your goals and strengthening your capacity to live independently in your community. We look forward to helping you achieve your goals through your NDIS plan. Have a question? We are available to take your call 24 hours a day, seven days a
week. Call us on 03 8899 9168 or email us at info@empress.org.au
Structure of Fees and Charges – Empress Support Services:
| Services available: | 24hours, 7days a Week, 365 days a Year. | ||
| Office hour services: | 9.00pm to 5.00am Monday to Friday and 9.00pm to 1.00pm Saturday | ||
| Public Holidays: | New Years Day Australia Day Good Friday Easter Saturday |
Easter Monday Anzac Day Kings Birthday October Labour Day |
Christmas Day Boxing Day *Any applicable local public holiday. |
| Service Duration: | Minimum of a 3-hour service. After 3 hours, services are billed in 15-minute increments. |
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| Transport: | A per kilometre rate is charged when using Empress Support Services or Support Worker motor vehicles within the duration of client services for participant purposes. | ||
| Travel Time Charges: | The time and per kilometre distance travelled by an Empress support worker to transport the participants during their support will be per service. This will be calculated at the rate of the support at 0.97 cents. | ||
| Cancellations: | Where the service is cancelled without five (5) clear business days’ notice prior to the scheduled service, a fee of 100% of the requested support will apply. | ||
| Higher Intensity Supports: | A Higher Intensity Support rate is charged when Empress workers are required to provide these supports to participants. The rate is outlined below. | ||
| Review: | Fees and Charges are reviewed quarterly and are in line or better than NDIS pricing arrangements | ||
| Please call for a quote: | Assistance with Daily Life (Includes SIL), Assistance with social and community participation, Daily Personal Activities and other services. | ||
| Establishment Fee: | An Establishment fee may be deducted from your plan in line with NDIS rules. See information below | ||
Fees and Charges:
(Per the NDIS Pricing Arrangements and Price Limits 2023/2024)
| Support Item Number | Support Item Name | Support Category Name | Rate | Unit |
|---|---|---|---|---|
| 01_049_0107_1_1 | Establishment Fee For Personal Care/Participation | Assistance with Daily Life (Includes SIL) | $654.70 | E |
| 01_801_0115_1_1 | Assistance in Supported Independent Living – Standard – Weekday Daytime | Assistance with Daily Life (Includes SIL) | $65.47 | H |
| 01_802_0115_1_1 | Assistance in Supported Independent Living – Standard – Weekday Evening | Assistance with Daily Life (Includes SIL) | $72.13 | H |
| 01_803_0115_1_1 | Assistance in Supported Independent Living – Standard – Weekday Night | Assistance with Daily Life (Includes SIL) | $73.46 | H |
| 01_804_0115_1_1 | Assistance in Supported Independent Living – Standard – Saturday | Assistance with Daily Life (Includes SIL) | $92.12 | H |
| 01_805_0115_1_1 | Assistance in Supported Independent Living – Standard – Sunday | Assistance with Daily Life (Includes SIL) | $118.78 | H |
| 01_806_0115_1_1 | Assistance in Supported Independent Living – Standard – Public Holiday | Assistance with Daily Life (Includes SIL) | $145.44 | H |
| 01_049_0104_1_1 | Assistance in Supported Independent Living – Standard – Public Holiday | Assistance with Daily Life (Includes SIL) | $654.70 | E |
| 01_799_0104_1_1 | Provider travel – non-labour costs | Assistance with Daily Life (Includes SIL) | $1.00 | E |
| 01_811_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Weekday Daytime | Assistance with Daily Life (Includes SIL) | $70.85 | H |
| 01_812_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Weekday Evening | Assistance with Daily Life (Includes SIL) | $78.06 | H |
| 01_813_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Weekday Night | Assistance with Daily Life (Includes SIL) | $79.50 | H |
| 01_814_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Saturday | Assistance with Daily Life (Includes SIL) | $99.69 | H |
| 01_815_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Sunday | Assistance with Daily Life (Includes SIL) | $128.54 | H |
| 01_816_0115_1_1 | Assistance in Supported Independent Living – High Intensity – Public Holiday | Assistance with Daily Life (Includes SIL) | $157.39 | H |
| Support Item Number | Support Item Name | Support Category Name | Rate | Unit |
|---|---|---|---|---|
| 04_049_0125_1_1 | Establishment Fee For Personal Care/Participation | Assistance with Social, Economic and Community Participation | $654.70 | E |
| 04_590_0125_6_1 | Activity Based Transport | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 04_102_0125_6_1 | Access Community Social and Rec Activ – Standard – Public Holiday | Assistance with Social, Economic and Community Participation | $145.44 | H |
| 04_103_0125_6_1 | Access Community Social and Rec Activ – Standard – Weekday Evening | Assistance with Social, Economic and Community Participation | $72.13 | H |
| 04_104_0125_6_1 | Access Community Social and Rec Activ – Standard – Weekday Daytime | Assistance with Social, Economic and Community Participation | $65.47 | H |
| 04_105_0125_6_1 | Access Community Social and Rec Activ – Standard – Saturday | Assistance with Social, Economic and Community Participation | $92.12 | H |
| 04_106_0125_6_1 | Access Community Social and Rec Activ – Standard – Sunday | Assistance with Social, Economic and Community Participation | $654.70 | E |
| 04_049_0104_1_1 | Establishment Fee For Personal Care/Participation – High Intensity | Assistance with Social, Economic and Community Participation | $118.78 | H |
| 04_592_0104_6_1 | Activity Based Transport – High Intensity | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 04_799_0104_6_1 | Provider travel – non-labour costs – High Intensity | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 04_400_0104_1_1 | Access Community Social and Rec Activ – High Intensity – Weekday Daytime | Assistance with Social, Economic and Community Participation | $70.85 | H |
| 04_401_0104_1_1 | Access Community Social and Rec Activ – High Intensity – Weekday Evening | Assistance with Social, Economic and Community Participation | $78.06 | H |
| 04_402_0104_1_1 | Access Community Social and Rec Activ – High Intensity – Saturday | Assistance with Social, Economic and Community Participation | $99.69 | H |
| 04_403_0104_1_1 | Access Community Social and Rec Activ – High Intensity – Sunday | Assistance with Social, Economic and Community Participation | $128.54 | H |
| 04_404_0104_1_1 | Access Community Social and Rec Activ – High Intensity – Public Holiday | Assistance with Social, Economic and Community Participation | $157.39 | H |
| Support Item Number | Support Item Name | Support Category Name | Rate | Unit |
|---|---|---|---|---|
| 01_049_0107_1_1 | Establishment Fee For Personal Care/Participation | Assistance with Daily Life (Includes SIL | $654.70 | E |
| 04_590_0125_6_1 | Activity Based Transpor | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 01_799_0107_1_1 | Provider travel – non-labour costs | Assistance with Daily Life | $1.00 | E |
| 01_002_0107_1_1 | Assistance With Self-Care Activities – Standard – Weekday Night | Assistance with Daily Life (Includes SIL) | $73.46 | H |
| 01_011_0107_1_1 | Assistance With Self-Care Activities – Standard – Weekday Daytime | Assistance with Daily Life (Includes SIL) | $65.47 | H |
| 01_012_0107_1_1 | Assistance With Self-Care Activities – Standard – Public Holiday | Assistance with Daily Life (Includes SIL) | $145.44 | H |
| 01_013_0107_1_1 | Assistance With Self-Care Activities – Standard – Saturday | Assistance with Daily Life (Includes SIL) | $92.12 | H |
| 01_014_0107_1_1 | Assistance With Self-Care Activities – Standard – Sunday | Assistance with Daily Life (Includes SIL) | $118.78 | H |
| 01_015_0107_1_1 | Assistance With Self-Care Activities – Standard – Weekday Evening | Assistance with Daily Life (Includes SIL) | $72.13 | H |
| 04_049_0104_1_1 | Assistance with Social, Economic and Community Participation | Assistance with Social, Economic and Community Participation | $654.70 | E |
| 04_592_0104_6_1 | Activity Based Transport – High Intensity | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 04_799_0104_6_1 | Provider travel – non-labour costs – High Intensity | Assistance with Social, Economic and Community Participation | $1.00 | E |
| 01_400_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Weekday Daytime | Assistance with Daily Life (Includes SIL) | $70.85 | H |
| 01_401_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Weekday Evening | Assistance with Daily Life (Includes SIL) | $78.06 | H |
| 01_402_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Saturday | Assistance with Daily Life (Includes SIL) | $99.69 | H |
| 01_403_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Sunday | Assistance with Daily Life (Includes SIL) | $128.54 | H |
| 01_404_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Public Holiday | Assistance with Daily Life (Includes SIL) | $157.39 | H |
| 01_405_0104_1_1 | Assistance With Self-Care Activities – High Intensity – Weekday Night | Assistance with Daily Life (Includes SIL) | $79.50 | H |
Establishment fee for personal care/community access
This fee applies to all NDIS participants on the commencement of the first service agreement with a service provider, where they receive at least 20 hours of personal care/community access support per month.
This payment is to cover non-ongoing costs for providers establishing arrangements and assisting participants in implementing their plans.
The establishment fee is claimable by the provider who assists the participant with implementing their NDIS Plan, delivers a minimum of 20 hours per month of personal care/community access support and has agreed with the participant to supply these services.
The establishment fee will operate as follows:
Providers can charge $621.70 against a plan if assisting a participant new to the provider
